Crown Casino Mobile App — bonuses, events, and a smoother visit

Our mobile app is designed to support your visit from the moment you plan your night until you’re ready to unwind. Inside the app, you can sign in quickly, manage your profile, and tailor preferences while seeing the latest offers and available bonuses. We keep the interface straightforward, with key actions easy to reach and important updates delivered at the right time. You can track balances, view activity history, and monitor your benefits status so your play stays confident and organised. An events calendar helps you choose shows, themed nights, and gaming moments, with reminders that keep you perfectly on schedule. When you’re on-site, the app can guide you around key areas and help you move smoothly through the venue. We also build in secure access and strong data protection so using the app feels safe and effortless. For comfortable play, responsible gaming tools are available to help you manage pace and stay in control. You’ll receive personalised suggestions based on your preferences, making it easier to shape the kind of evening you want. In-app support is designed for quick answers so your night keeps flowing without interruptions. Overall, the app works like a personal concierge, making gaming, service, and entertainment feel seamless.

Key Features of Our Mobile App

Our mobile app is built to make your experience effortless—from planning your night to managing services while you’re on-site. We bring essential tools into one clear interface, so you can access offers, track benefits, and stay in control with ease. The app supports secure sign-in, quick navigation, and fast access to what matters most. The result is less admin and more time enjoying the experience.

App features

• • Account sign-up and sign-in — quick profile setup with secure access and data protection.
• • Digital membership card — your membership details in your phone for smooth status and benefits access.
• • Bonuses and offers — view available promotions, activation steps, and expiry dates in one place.
• • Balance and activity history — track top-ups, spending, and activity to plan confidently.
• • Tier status and benefits — see your level, progress, and available rewards at a glance.
• • Events calendar — browse shows, themed nights, and special events with handy reminders.
• • Bookings and planning — submit requests for dining, leisure, and selected on-site services quickly.
• • Venue navigation — guidance to key areas, entrances, and service points for easy orientation.
• • Real-time notifications — important updates, tailored offers, and reminders without clutter.
• • Comfort-led play tools — limits and settings designed to help you stay in control at your pace.
• • In-app support — fast help for account, offers, and service-related questions.
• • Privacy and communication settings — control what you receive and how you want to be contacted.

App Usage Rules: security, access, and comfort

Our app is built to support a smooth and secure casino experience, which is why we apply clear usage rules. These standards help protect your account, personal data, and financial activity while keeping play fair and comfortable for everyone. Access to key features may require identity verification and up-to-date contact details. Some functions depend on device settings, internet connection quality, and running the latest app version. We use protection measures to prevent fraud, unauthorised access, and bonus misuse. Following these rules ensures your service remains fast, transparent, and uninterrupted.

Core usage rules

• • Age and eligibility — the app is available to adults only; certain features may remain limited until age checks are completed.
• • One person, one account — we maintain a single account per user to keep benefits accurate and security strong.
• • Accurate details — your profile information must be current to enable smooth service and transaction handling.
• • Personal use only — account access must not be shared; this protects your funds, status, and privacy.

Access and feature limitations

• • Identity verification — some functions (for example, payouts/limits/benefits access) may unlock only after verification.
• • Location-based availability — selected features may be available only when location and admission conditions are met.
• • Technical requirements — certain tools require an up-to-date OS, enabled permissions, and stable connectivity.
• • Security thresholds — protective limits may apply to amounts, transaction frequency, and activity volume within set periods.

Security standards

• • Secure sign-in — use a strong passcode/password and never share access; suspicious logins may trigger temporary restrictions.
• • Device and network hygiene — we recommend avoiding unsecured public Wi‑Fi and do not support modified devices or altered apps.
• • Updates — app updates may be required for full functionality and data protection.
• • Risk alerts — if unusual activity is detected, we may request extra confirmation or pause actions until checks are completed.

Promotions and bonus restrictions

• • Fair promo use — bonuses and offers are intended for personal use and can be restricted if misuse signals appear.
• • No multi-accounting — creating multiple accounts to gain benefits may result in promo access being blocked.
• • Offer conditions apply — rewards follow each promotion’s terms (timing, requirements, eligible games).

Responsible play and control

• • Limit tools — the app may include time/transaction limits and settings designed to help you keep a comfortable pace.
• • Self-exclusion impact — when self-exclusion is activated, parts of the app and gaming access may be unavailable for the full period.
• • Impulse safeguards — certain changes (such as increasing limits) may take effect with a delay to support your protection and control.

Installation and Compatibility of Our App

Our app is quick to install with minimal steps: simply find it in your device’s official app store and tap “Install”. Once downloaded, you can sign in or create a profile, accept the terms of use, and set your essentials—notifications, preferred sign-in method, and privacy options. We recommend enabling automatic updates so you always have the latest improvements, strong security, and consistent feature performance.

Compatibility is designed for modern smartphones and everyday use on both mobile data and Wi‑Fi. Some features depend on your device settings and permissions—for example, notifications, location services for on-site navigation, and camera access if verification is needed. For the smoothest experience, use the following guidelines:

• • Operating system: a current version of iOS or Android (newer versions typically perform best).
• • Device storage: enough free space for installation and updates.
• • Internet connection: stable Wi‑Fi or mobile data for sign-in, live updates, and alerts.
• • Permissions: notifications (reminders), location (navigation), biometrics (optional for faster sign-in).
• • Updates: regular installs of new versions to keep your account protected and features working reliably.

How to Use Our App: install, register, and get started

Step-by-step guide

1. Download the app

Open your device’s official app store, search for our app, and tap “Install”.

2. Launch and choose how to access

Open the app and select “Sign in” (if you already have an account) or “Create account” (if you’re new).

3. Create your account (registration)

Enter your basic details, set a strong password, and accept the app’s terms to continue.

4. Verify your contact details

We’ll send a verification code (typically via SMS or email). Enter the code to activate your profile.

5. Complete verification (if required for features)

To unlock certain services (transactions, benefits, selected tools), the app may request identity verification. Follow the on-screen steps—uploading a document/photo and completing a quick check.

6. Set up secure access

Enable a PIN or biometrics (Face ID/Touch ID) for faster sign-in and stronger account protection.

7. Choose device permissions

Allow notifications (for offers and reminders) and, if you want, location services (for on-site navigation). You can change permissions anytime in your phone settings.

8. Link your membership/status (if available)

In “Profile”, link your membership card or activate a digital card to view tier status, progress, and benefits.

9. Get familiar with the main sections

Explore “Offers”, “Events”, “Bookings”, “Profile”, and “Support” so key actions are always easy to find.

10. Use the app during your visit

Check live offers, save events you like, plan dining/leisure, and track benefits—everything in a few taps.

11. Enable comfort-led play tools

Set limits and reminders to keep your pace comfortable and your experience enjoyable.

12. Get help in one tap

If you need assistance with your account, offers, or on-site services, open “Support” and choose the relevant topic for quick guidance.

Security & Privacy in Our App: data protection at every step

We build our mobile app with “security by default” so your data and activity are protected from sign-in through to transactions. Account access supports stronger protection options, including PIN or biometrics, and we may apply extra checks if unusual activity is detected. We use modern encryption methods to secure data in transit and protect sessions to reduce the risk of interception or unauthorised access. Built-in monitoring helps identify abnormal logins, unusual transaction attempts, and suspicious usage patterns. For financial actions, we apply layered controls such as identity checks, security validations, and risk-based limits to keep activity accurate and safe. We minimise data collection by using only what’s needed to deliver the service, manage benefits, and maintain a secure and fair experience. You stay in control of privacy: settings let you choose which notifications you receive and how we contact you. If a device is lost, you can secure your account quickly by changing your password, signing out of active sessions, and restricting access. We update the app regularly to address potential vulnerabilities and strengthen resilience against emerging threats. Data is stored in protected environments with access controls, and staff access is governed with policies and auditing. We also provide responsible-use tools that help you keep a comfortable pace and stay in control. Our goal is simple: you enjoy the experience with confidence, knowing privacy and data protection are always a priority.